Document Destruction

Frequently Asked Questions

Document Destruction
Common Questions & Answers

  • What is NAID?

    NAID is the acronym for National Association for Information Destruction. The NAID AAA Certification Program is a voluntary program for NAID member companies providing information destruction services. Through the program, NAID members will be audited for mobile and/or plant-based operations in paper or printed media, micro media, computer hard drive destruction, and/or computer hard drive sanitization. Under this program, the certification application and associated fees cover only individual locations. If a NAID member operates in multiple locations, each location must pass the audit to be certified. NAID members who receive certification must specify the location certified in company literature when referencing the NAID certification program.

  • How to prepare files or papers for disposal?

    Do NOT have to remove staples, paper clips, rubber bands or black clips.

    Must remove 3 ring binders, continuous form cable binders and hanging file folder metal bars.

    Ultimately the customer providing the files for disposal is responsible for the content of the materials sent for destruction. For example; nuts, bolts, steel pieces or other pieces of hidden metals within the files can damage our shredding equipment. Customers who provide files with those types of contaminates will be held liable for damage. Contact IROW if you have a concern.

  • What happens to my documents after they are shredded?

    All confidential information is processed to a size that is approved by NAID and recognized as “unrecoverable”. All recyclable materials that are shredded for destruction purposes, typically paper, are sent for recycling to paper mills and made back into a variety of paper goods.

  • Can I drop off materials?

    Yes! Our walk-in service is available Monday through Friday 8am to 11:30am and 12:30pm to 3pm. For deliveries over 20 boxes worth of materials please call in advance.


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